Long-Term Care Ombudsman Program
New York State's first Ombudsman Program was established in Ulster County in 1977. There are trained Ombudsmen to visit Ulster County residential health care facilities, adult homes, assisted living facilities and hospitals (see the list). The Long Term Care Ombudsman Program is in the forefront of advocacy efforts for patients, residents and their families. Contact the office for information at 845-229-4680 or call Hands on! The Hudson Valley, a non-profit agency administering the Ombudsman Program for Dutchess, Orange, Sullivan and Ulster Counties..
The purpose of the Ombudsman Program is to improve the quality of life
of residents by:
An Ombudsmnan is a State-certified volunteer who visits adult residential health facilities, nursing homes and hospitals to act as confidant and spokesperson for the residents and their families. If a resident has worries, concerns or problems he or she does not feel comfortable telling the staff (or feels have not been resolved by the staff), the Ombudsman will review the situation and act when appropriate on behalf of the resident. This service is confidential and free to the residents and their families.
Certified Ombudsmen receive 36 hours of training supervised by the New York State Office for the Aging and administered by the Ulster County Office for the Aging Ombudsman Coordinator. Ombudsmen are certified by the State and provide official identification for admission to the facilities they service. In addition, monthly in-service training sessions are provided where information and experiences are shared, unsolved problems discussed and mutual support offered. Confidentiality is discussed in all training sessions. Often, professionals from other agencies are brought in for consultation and guidance with the Ombudsman for the further benefit of the residents.
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